Jaclyn Dionne
Customer Service
We all know you have some questions that you just want to read in advance of making a purchase. So here are those answers that we hope will resolve your questions. If we’ve missed something, don’t hesitate to reach out.
Frequently Asked Questions
PAYMENT OPTIONS
We accept two forms of payment. E-transfer (Canada only) and credit card through PayPal (A PayPal account is not necessary.)
TAXES
If you are purchasing in Canada, there are no taxes collected. If you are outside of Canada, you may be charged Duties.
DUTIES
When Goods come into your country, there may be duties and processing fees assigned to your package. You are responsible for payment of these costs.
SHIPPING WITHIN CANADA
If your purchase is on the smaller physical size, such as a print, we will ship using Canada Post. If larger, we will find the best method for safely shipping your art.
SHIPPING OUTSIDE CANADA
If your purchase is on the smaller size, such as a print, we will use Canada Post. If larger, shippers, such as DHL International, will be used. Once your parcel leaves Canada, it will be out of our control and we cannot accept responsibility for lost packages, although we will do everything within reason to help resolve the issue.
COMMISSIONS
There are more details, which will be sent on inquiry, but the key money points are that there is 25% nonrefundable payment upfront (minimum $100) from which your concept will be developed. Once the colours and general layout is created, an additional 25% will be due for painting to begin. Final payment of the remaining 50% is required 24 hours prior to shipping.